LHRIC Service Desk
LHRIC Service Desk hours are 7 AM to 5 PM, Monday through Friday.
To submit a Service Desk request...
Service Desk Team Members
John DiChiara – Coordinator
Justin Bartholomewbale – Team Lead
Julie Zinserling – Senior Helpdesk Analyst
Robert Perrone – Service Now Development / Administration
Nuttanee Knight – Service Now Development / Administration
Michael Ampomah – Service Desk Analyst
Andrew Chase – Service Desk Analyst
Stephanie Ceilema – Service Desk Analyst
Jovial Jackson – Service Desk Analyst
Tom Mascioli – Service Desk Analyst
Ismail Moto – Service Desk Analyst
Scott Murphy – Service Desk Analyst, Level 2
Ricardo Ramirez – Service Desk Analyst
Whiteboard Repair Support
For Smart, Numonic, GTCO and Promethean Boards
When contacting the appropriate Whiteboard Vendor Support directly, please note the following:
- Have the serial number of the board available
- From the room where the board is located, call the appropriate Tech Support phone number listed below to report and troubleshoot the problem
- Most of the issues can be resolved via a telephone conversation
- If parts are needed, Tech Support will determine the best course of action.
Smart Board Tech Support
GTCO Tech Support
Promethean Tech Support
Whiteboard Product Websites
The LHRIC provides participating school districts with a flexible, cost-effective and efficient network for voice and data communications through a comprehensive design using Verizon's Intellipath II service.