District Account Managers

Account Managers are assigned to every school district within our three-county BOCES region. They serve as the primary point of contact between each district and the LHRIC. Account Managers maintain regular communication with key district personnel, listen to their needs and concerns, and coordinate with the appropriate LHRIC staff to provide support. They are key to building trusted relationships with district leadership to provide this guidance and proactive support.

This approach provides schools with:

• A clear method of communication with the LHRIC through a single point of contact
• A guarantee of quality service through regular monitoring and follow-up
• An informed guide to LHRIC services and related issues
• A resource for informal planning, guidance and sharing of pertinent information

Account Managers' responsibilities include: project requests, quality assurance, contract/billing issues, new service inquiries, technology overviews, district advocacy, marketing services, single point of contact, and communications.

The Account Managers report to the Manager of Customer Relations but maintain regular contact with BOCES District Superintendents and/or their designees.